REFUNDS & RETURNS
Refund & Returns Policy
At ARY Sportswear, your satisfaction is our top priority. As a custom sportswear manufacturer, we strive to provide high-quality, made-to-order apparel that meets your exact specifications. Because of the nature of custom production, we maintain a transparent and professional Refund & Returns Policy to ensure clarity and trust in every business transaction.
Please read the following policy carefully before placing an order.
1. Nature of Custom Orders
All products manufactured by ARY Sportswear are made specifically according to the client’s requirements. This includes custom fabrics, sizing, colors, branding, logos, trims, labeling, and packaging. Due to this level of personalization, refunds & returns policy are generally not applicable except in specific cases, outlined below.
2. No Refunds for Customized or Bulk Orders
As a B2B manufacturer of custom sportswear, we do not offer refunds or accept returns for:
Orders where production has already started
Errors in size, design, or color due to incorrect information provided by the client
Change of mind or cancellation after payment or deposit
Slight variations in fabric shade, stitching, or print (within acceptable industry tolerance)
Please ensure that all order specifications are carefully reviewed and confirmed before approving for production.
3. Valid Reasons for Returns or Replacements
We only accept return or replacement requests in the following valid scenarios:
Manufacturing defects (e.g., torn fabric, broken stitching, missing pieces)
Wrong item(s) sent (e.g., incorrect product, style, or sizing)
Logo misplacement or incorrect branding (if different from the approved sample or design file)
Quantity mismatch (if the received quantity is less than the invoiced quantity)
To be eligible for a return or replacement, the client must notify us within 7 days of receiving the shipment.
4. Reporting an Issue
If you receive a defective or incorrect order, please follow these steps:
Email us at info@arysportswear.us within 7 days of delivery.
Provide:
Your order number
A clear description of the issue
Photos or video proof of the defect or error
Our Quality Control team will assess the issue and respond within 2–3 business days.
If your claim is valid, we will proceed with either:
A replacement of the affected items
A credit note to be applied on your next order
A partial refund, only in cases where re-production is not possible
5. Return Process
If a return is approved, we will provide instructions for returning the items. The client is responsible for the return shipping unless the error was clearly ours.
Returned items must be:
Unworn and unused
In their original packaging
Accompanied by the original invoice or order reference
We will not accept returns of garments that have been altered, washed, or used.
6. Refund Process (If Applicable)
If a refund is approved (which is rare and only under exceptional circumstances), it will be processed through the original payment method within 10–14 business days. We may deduct applicable costs (e.g., raw materials, labor, or partial production charges) from the refunded amount.
7. Order Cancellations
Orders may only be cancelled before production begins. If your order includes a deposit and you cancel before sampling or production, a cancellation fee may apply depending on any work already completed.
Once sampling or production has started, the order cannot be cancelled or refunded.
8. Sampling Policy
Samples are made for client approval before full production. We strongly recommend ordering a sample for every new design or client to avoid disputes.
Please note:
Sample costs are non-refundable.
Sample changes after approval may result in additional charges.
Once a sample is approved in writing, we assume all bulk production will follow that specification.
9. Responsibility for Shipping & Customs
ARY Sportswear is not responsible for:
Delays caused by shipping companies or customs clearance
Items lost or damaged during return shipping (unless arranged by us)
Customs duties, VAT, or import taxes imposed by the client’s country
Clients must ensure that their shipping address and import requirements are accurate.
10. Contact Us
If you have any questions regarding our Refund & Returns Policy, feel free to reach out to us. We are always here to assist you professionally and transparently.
Email: info@arysportswear.us
Phone: +1-737-342-3326
Address: Ary Sportswear LLC 5900 Balcones Drive #18952 Austin, TX 78731
We value long-term business relationships and aim to resolve all issues in a fair and efficient manner. Thank you for trusting ARY Sportswear for your custom sportswear manufacturing needs.